Cultural difference is everywhere. How can we spot it early and work with it, rather than trip over it at a later stage? For me, cultural difference starts with a feeling. The first moment when you notice that something is different. It can be like a jolt or a shock to the system, when you realise that it’s not what…
Last month I went on a Microsoft Excel course, as part of upgrading my skills. It’s Powerpoint next. I have made a commitment to upgrade my software skills. Why? The products have changed since I last went on training, ahem, twenty years ago. I had become increasingly frustrated by continuously feeling on the back foot. I was irritated by having…
Do you know your audience? Two weeks ago in St Petersburg I was delivering Presentation Skills training to middle managers from a clinical research organisation. They need to be great at communicating, influencing and persuading many different nationalities across the globe. In this workshop participants are asked to give a three minute presentation, focussing on creating a punchy opening and…
Last month I was delivering soft skills training in Russia, the month before Poland. This is part of a global roll out for a company wanting to increase its competitive edge. They want their clients to be addicted to working with them, for soft skills to be their winning edge. They want all 1200 staff to reduce their customers’ anxiety…
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