Forced positivity is grim, right? The weight of being exceedingly cheerful, upbeat and enthusiastic in all your emails all of the time, can wear the most resilient person down. Is there a different way to gain the action you need from your the person you are emailing? I have been working with groups of people who run international clinical trials…
Do you know your audience? Two weeks ago in St Petersburg I was delivering Presentation Skills training to middle managers from a clinical research organisation. They need to be great at communicating, influencing and persuading many different nationalities across the globe. In this workshop participants are asked to give a three minute presentation, focussing on creating a punchy opening and…
Last month I was delivering soft skills training in Russia, the month before Poland. This is part of a global roll out for a company wanting to increase its competitive edge. They want their clients to be addicted to working with them, for soft skills to be their winning edge. They want all 1200 staff to reduce their customers’ anxiety…
What do you see? The grey head or the blue wings? (This is a grey headed kingfisher.) Recently I attended a talk about diversity and inclusion as part of a conference, the panellists did not mention age. Gender, race, LGBT were all rightly mentioned, but not age. Worse still, at Q&A, I didn’t have the courage to mention age…
Recently I was a guest speaker on a panel at the Women in Sales Awards Judging Day. Our topic was learning from setbacks. Together with the fantastic other speakers, the moderator and of course all the finalists themselves, we surfaced understanding about what this might mean in a sales context. The first thing we asked ourselves is, what is a…
On the surface, control is attractive. As a manager, the feeling of control can give you security, certainty and eliminate uncomfortable ambiguity from the task in hand. It can help you to feel strong and warm inside, on top of things and, well – in control! It’s nearly as good as endorphins and yet, at best, it’s short term sticking…
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