I wonder how many of us will be sitting at our desks at home this morning, with a range of feelings looking at the day ahead? Coronavirus has changed our working practices overnight. Your emotions may be mixed. You may be looking with dismay at the number of virtual calls booked in your diary. Or, although you have plenty of…
I am getting ready to deliver customer service training for a digital infrastructure company. One of the activities we ask participants to do is to write down THREE words to describe their very best, ideal self: What might yours be? When I did the exercise, my answers were: Brave Compassionate Connected We ask the learners to take the exercise extremely…
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