Do you know your audience? Two weeks ago in St Petersburg I was delivering Presentation Skills training to middle managers from a clinical research organisation. They need to be great at communicating, influencing and persuading many different nationalities across the globe. In this workshop participants are asked to give a three minute presentation, focussing on creating a punchy opening and…
What do you see? The grey head or the blue wings? (This is a grey headed kingfisher.) Recently I attended a talk about diversity and inclusion as part of a conference, the panellists did not mention age. Gender, race, LGBT were all rightly mentioned, but not age. Worse still, at Q&A, I didn’t have the courage to mention age…
Recently I was a guest speaker on a panel at the Women in Sales Awards Judging Day. Our topic was learning from setbacks. Together with the fantastic other speakers, the moderator and of course all the finalists themselves, we surfaced understanding about what this might mean in a sales context. The first thing we asked ourselves is, what is a…
On the surface, control is attractive. As a manager, the feeling of control can give you security, certainty and eliminate uncomfortable ambiguity from the task in hand. It can help you to feel strong and warm inside, on top of things and, well – in control! It’s nearly as good as endorphins and yet, at best, it’s short term sticking…
Recently you were promoted, and part of the prize was being asked to manage a team. It’s not been easy, but you have arrived. When you wake up each day, you know it’s possible to go to work, connect with your team and get things done. Yet you have a gnawing feeling inside you there is more. More to learn, more on…
Many of my clients like to develop their emotional intelligence in their coaching work with me. Whether emotional intelligence is innate or something we need to learn from scratch, we can all improve. Some of us use visual clues automatically when working with others. The rest of us can benefit from making this an explicit habit. Our eyes provide us with information about…
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